CHLA Stars of the Industry Awards - Employee Awards Categories

Outstanding Lodging Employee of the Year: This award recognizes an employee of a CHLA member lodging property who goes above and beyond normal job responsibilities. Nominees are judged on outstanding and unusual service to the property, to the guests, and to the community.

Outstanding Manager of the Year: This award recognizes exceptional performance by a supervisory employee to their subordinates, to guests, and to the community.

Outstanding General Manager of the Year: This award honors a hotelier who has demonstrated superior professionalism in operating a CHLA member property and taken a leadership role in the industry by actively participating in association, community, or industry programs.

HD Supply Housekeeping Award: This award gives lodging properties the opportunity to recognize a non-management housekeeping staff member for outstanding efforts and contributions to their hotel's housekeeping operations. This award is to recognize housekeepers/room attendants who show commitment to extraordinary guest service, exceptional cleanliness of guest rooms and public areas and a true passion for the hospitality business. Sponsored by HD Supply

The Stevan Porter Emerging Hospitality Leader of the Year: This award honors the accomplishments of Stevan Porter, the late president of the Americas for the InterContinental Hotels Group (IHG). This award honors an exemplary lodging employee under age 30 who has demonstrated superior professional dedication, leadership, and a fresh perspective to their job. This individual should illustrate "out of the box" thinking in their professional and personal life, and dedication to the industry by actively participating in association, community, or industry programs.

WIL Connect Leader of the Year: This award is given to a female hospitality professional who serves as a leader and role model within the hotel community. This award is not about the amount of experience or the title, but rather how time is spent in the industry.
 

CHLA Stars of the Industry Awards - Property Awards Categories

Community Service: Community service awards are given for programs that demonstrate to residents that the individual property is responsive to the local community. Examples include campaigns to benefit local or national service organizations or charities, service to any part of the community through special project, and joint undertakings with community groups for the benefit of the area.

Good Earthkeeping: Good Earthkeeping awards recognize lodging properties that have developed a culture toward integrating environmental management practices that improve everyday operations and the bottom line, while maintaining quality service and meeting guest expectations.

Guest Relations: Guest relations awards are given for programs that develop a climate conducive to new repeat business, create goodwill among guests, provide special services, reverse negative public relations situations, or effectively solve guest complaints.

Diversity, Equity and Inclusion: This award recognizes a hotel that embodies an inclusive work culture, through training, programs and policies that promote the representation of different groups of individuals with impartiality and fairness. Nominees are judged on programs for existing and new employees that showcase best DEI practices and programs.